Call Desk: call the carriers in your feed, from inside AuthorityAlerts

How a call goes

1. Your queue is your feed. The carriers that got authority, applied or lost insurance this morning, in your states, with the owner's number, their local time and how many times anyone on your team has tried them today.
2. One click to dial. From a local number you own, with your business name verified as the caller. Numbers that are outside call hours, at the attempt cap or on a do-not-call list show a lock instead of a button.
3. Notice, then record. You give your name, company and callback number and say the call is recorded; one click starts recording. Recordings keep 90 days by default.
4. Outcome in one click. Booked, callback (in the carrier's time zone), not interested, wrong number, voicemail, do not call. Notes post to the lead's timeline and to your webhooks.
5. They can call back. Every number takes inbound calls from day one: it rings the rep, then voicemail, so carriers can reach you and opt out.

Guardrails, built in

• Call hours: 8 a.m. to 8 p.m. Monday to Saturday in the carrier's time zone (9 a.m. for Texas), checked against both the FMCSA address and the phone's area code.
• Attempts: at most three calls per carrier per day across your account, two by default.
• Do-not-call: the federal registry (through your own registry account), the state lists and a serial-litigator list, checked before a number can be dialed. One click puts a number on your permanent list.
• Line type on every number (mobile, landline or VoIP), so reps know when they're calling a cell.
• Real caller ID only: numbers you rent through Call Desk, vetted for SHAKEN/STIR and registered with the carriers' spam-label vendors.
• One human click per call. No predictive or power dialing, no voicemail drops, no prerecorded audio.
• A public opt-out page removes a carrier from every customer's queue.

You are the caller and the seller. The software enforces the rules above, and an attorney reviews the calling terms, scripts and disclosures before launch. This page isn't legal advice.